At DHLAMITOL.com, we stand by the quality of our products. Refunds are only accepted for defective or damaged items. Please review our refund policy below.

1. Eligibility for Refunds

1.1. Refunds are only available for defective or damaged products reported within three days of delivery.
1.2. To qualify for a refund, the item must be in its original packaging and not used.
1.3. Refunds are not available for any other reason, including a change of mind or accidental orders.

2. Defective or Incorrect Items

2.1. If you receive a defective or damaged product, please contact us within three days of delivery.
2.2. We may require photo evidence of the issue before approving a refund or replacement.
2.3. If approved, we will provide a full refund or send a replacement at no additional cost.

3. Non-Refundable Items

3.1. Due to hygiene reasons, we do not accept returns or refunds for hair products that have been opened or used.
3.2. Gift cards and promotional items are non-refundable.
3.3. Shipping costs are non-refundable unless the return is due to an error on our part.

4. Refund Process

4.1. To request a refund, contact us at info@dhlamitol.com with your order details and evidence of the defect.
4.2. Once your request is reviewed and approved, we will notify you about the refund or replacement.
4.3. Approved refunds will be processed within [Insert Number] business days and credited to the original payment method.

5. Late or Missing Refunds

5.1. If you have not received your refund within the stated timeframe, please check with your bank or payment provider.
5.2. If the issue persists, contact us at info@dhlamitol.com for assistance.

6. Changes to the Refund Policy

6.1. DHLAMITOL.com reserves the right to update or modify this policy at any time. Changes will be posted on this page.

For further inquiries, please contact our customer support team atinfo@dhlamitol.com.